A CRM should fit your unique business needs, not the other way around. This is why it is crucial to seek technical expertise to ensure implementation is done right in order to maximise your CRM investment and business processes.
In this post we share SalesforceBen’s story, industry insight and future predictions, shared during a conversation he had with Enxoo. If you’re keen to find out more ‘on the ground’ knowledge about the exciting direction the industry is heading, then you are certainly in the right place!
End user training is sadly an overlooked stage of a CRM implementation project. Considered the ‘last mile’, training has an important role in project wrap-up and system handover. However, after an expensive implementation, cutting costs can tempt business leaders often training is the first to get cut.
Back in 2014, Gartner estimated that the CRM industry was to be worth USD 36.5bil in 2017. Whilst there are no publically available figures on accurate current CRM market worth, Gartner predicted this figure when the CRM market was worth $23.4bil in 2014 - a 60% increase from those measured in 2014. This gives you a sense of the scale of growth in this market. What will continue to drive revenues far beyond the estimates...
New Year: it’s that time of the year again when we become reflective, taking into account what has past, and what we can do differently in 2017. You may have done your own resolutions, and hopefully you have been able to keep to those thus far! But, was your CRM considered? New financial year for many organisations...
At this point in the buying cycle, the salesperson has got you hooked on the dream of business transformation and the ‘wow’ factors that have lined their pitch; but you need to see past the buzzwords and get visual with your potential purchase. This is when Sales Engineers step in...
Even in the innovative age we live in, very few jobs escape the drudgery of administration. Despite automation being a hot topic for years, and now AI, too many of us still carry out taxing and time consuming tasks, whether in Sales, Service, Finance or Marketing. It’s an inevitable truth that we’ll need to evaluate people’s day-to-day processes soon. We should be freeing up employees’ days so that they develop valuable skill assets that will make them resilient to future (inevitable) innovation.
Technology itself has meant that organisations need to go the extra mile in order to differentiate in the busy marketplace, or even just to stay afloat as industries become increasingly saturated. So, we start November with “Go The Extra Mile Day”, so we at enxoo reiterate how technology should boost your customer engagement along their journey with your brand - from Marketing, to Sales, and Post-Sales Service.
This is another post in our ‘enxoo essentials’ series, a collection of posts that can hold your hand through the perplexing world of CRM, Cloud Computing and the Salesforce industry.
This is why we have written a high-level overview and 3 key reasons why of cloud computing has superseded traditional computing
This is the first post in our ‘enxoo essentials’ series, a collection of posts that can hold your hand through the perplexing world of CRM, Cloud Computing and the Salesforce industry.
You may have heard the acronym ‘CRM’ thrown around a few times, and you may be wondering what it means and if you need one; that's why in this post, we're going to break down what each element means, and why it should be the core piece of any business.