Get a holistic view on the service quality to make it flawless
React to network faults quickly
Reduce fault resolution time thanks to the automatic creation of cases by incidents affecting your network and equipment, so-called Network Trouble Tickets.
Be right there to assist your customers
Optimize Customer Service team performance and provide them with all tools they need to manage customer inquiries. Monitor your Service Level Agreement with customers and take necessary actions to meet the objectives and maintain high customer satisfaction.
Fasten the fault resolution with Automated Support Plans
Control and organize complex workflows in the areas of incident and problem management thanks to the Automated Support Plans, where you can define your own steps for solving particular incidents.
Progressive issue tracking system
Track all network events, including information from external systems or customers, and a root cause analysis.
Quickly get an overview regarding the specific case, contact and service details. Track cases, have all the answers and as a result – delight your customers.