Service Assurance

Service monitoring (Network Trouble Tickets)

React to network faults quickly

Reduce fault resolution time thanks to the automatic creation of cases by incidents affecting your network and equipment, so-called Network Trouble Tickets.

Customer Trouble Tickets

Be right there to assist your customers

Optimize Customer Service team performance with the tools for efficient customer inquiries management. Monitor your Service Level Agreement (SLA) and take necessary actions to meet the objectives and maintain high customer satisfaction.

Automated Support Plans

Fasten the fault resolution

Control and organize complex workflows in the areas of incident and problem management thanks to the Automated Support Plans, where you can define your own steps for solving particular incidents.

ADVANCED TRACKING

Progressive issue tracking system

With enhanced tracking of all network events, including information from external systems or customers, and a root cause analysis, you will be able to manage your network performance and avoide the possible risks.

Case study

Helping Nexera eliminate the “NGA white spots” in Europe

See how

Case Solved!

Quickly get an overview regarding the specific case, contact and service details. Track cases, have all the answers and as a result – delight your customers.

Kickstart your growth with Service Assurance

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