HGC goes on the digitalization journey with Enxoo
May 16th, 2019
WARSAW, Poland – May 15, 2019 – Enxoo, a Platinum Salesforce Partner and one of the leading providers of industry cloud solutions for telecommunications, has been chosen by HGC Global Communications Limited (HGC), a fully-fledged fixed-line operator and ICT service provider with extensive local and international network coverage and infrastructure, for collaboration, jointly with Salesforce, to accelerate its digital transformation and deliver a better customer experience by optimising the interactions and relationships with customers and prospects in a highly streamlined way; enhances the whole quote-to-cash process; and takes marketing campaigns possibilities on a much higher level.
Enxoo provides HGC with a dedicated solution tailored to the needs of the Telecommunications industry, especially companies working in B2B and Wholesale sectors. The product – Enxoo for Communications – stands on the well-known and reliable technology of Salesforce(R). It greatly extends the standard CRM functionalities with industry-specific additions. It presents automation in the fields of customer management, pricing, quoting, order management, advanced digital customer experience and others.
The solution will be extended with the new cutting-edge functionality – Vendors Management, created to match the business challenges of HGC. It simplifies the process of vendors management, including selecting the best vendors’ offer, storing suppliers’ information in one place, and building stronger relationships with them.
HGC’s digital customer experience fosters deeper clients’ loyalty and delights
The collaboration between HGC, Salesforce and Enxoo offers a rich set of open and modular cross-segmentation tools that will allow HGC to enhance its lead-to-order processes across all customer segments and enable much greater feasibility when responding to fast-changing customer needs, streamlining the provision of solutions for HGC’s customers internationally.
Extending price quoting and ordering capabilities
The collaboration offers omnichannel, configurable product and service catalogues, flexible pricing tools and quoting capabilities as well as the ability to automatically generate and manage customer service orders. HGC can now quickly respond to our customers’ requests for prices and quote for complex solutions. It provides greater flexibility and facilitating efficient business decisions. With this capability, multiple partners and customers can connect directly to access HGC’s pricing and sites. Customers can even place orders for HGC’s products and services. This enables customers to self-service and to automate their procurement and buying processes, as well as providing visibility to their own order status.
Collaborating to build comprehensive marketing campaigns
The powerful automated solutions will deepen HGC’s digital transformation. In addition, they enable HGC to deliver connected, personalised and digital customer experiences — from web content, email and mobile messaging to digital advertising and more. These powerful automated solutions will enable HGC to create highly-targeted marketing and engagement programmes. As a result, they will allow to generate more meaningful insights about customers, eventually fostering the expansion of HGC’s product and service portfolio to better meet customers’ needs.
Jacqueline Teo, Chief Digital Officer of HGC said, “We are passionate about delivering a new level of personalisation, new ways of engagement for our customers, and in supporting our staff to embrace digitalisation. At every step of our digitalisation journey, HGC will strive to optimise our services and solutions. Our aim is to equip ourselves to meet dynamic market needs in the digital era. In future, we will continue to further expand our ecosystem for much better customer experience.”
Artur Ostrowski, Chief Commercial Officer of Enxoo said, “We are excited to see how Enxoo for Communications helps HGC elevate the customer experience to the new levels and equips the company with the set of tools to make faster and better business decisions supporting dynamic expansion of the operator on the ICT market.”
Enxoo is a provider of industry cloud solutions which delivers transformational projects to automate and simplify the quote-to-revenue process powered by Salesforce® technology. Enxoo is one of the largest and fastest developing independent telco Salesforce partners in Europe. Our solutions aim to help increase revenue and sales performance efficiency for companies from telecommunications and real estate industries. Additionally, we also offer a holistic HR app – Skilo, horizontally suited to every business. Our primary goal is to enable the growth of our clients. The great value in perceiving the world from different perspectives we emphasize with our new visual identity. Enxoo is headquartered in Warsaw, Poland, with offices in the Czech Republic, Germany, and the USA.
For more information visit: www.enxoo.com
Enxoo sp. z o.o.
Tel: +48 22 115 1500
About HGC Global Communications Limited
HGC Global Communications Limited (HGC) is a leading Hong Kong and international fixed-line operator. The company owns an extensive network and infrastructure in Hong Kong and overseas and provides various kinds of services. It provides telecom infrastructure service to other operators and serves as a service provider to corporate and households. The company provides full-fledged telecom, data centre services, ICT solutions and broadband services for local, overseas, corporate and mass markets. HGC owns and operates an extensive fibre-optic network, five cross-border telecom routes integrated into tier-one telecom operators in mainland China and connects with hundreds of world-class international telecom operators.
HGC is one of Hong Kong’s largest Wi-Fi service providers, running over 29,000 Wi-Fi hotspots in Hong Kong. The company commits to further investing and enriching its current infrastructure. And, in parallel, adding on top the latest technologies and developing its infrastructure services and solutions. HGC is a portfolio company of I Squared Capital, an independent global infrastructure investment manager focusing on energy, utilities and transport in North America, Europe and selected fast-growing economies.
To learn more, please visit HGC’s website at: www.hgc.com.hk
HGC Global Communications Limited
Corporate Affairs and Public Relations
Tel: +852 2128 2150
We are Enxoo. A team of industry experts, business leaders, system architects and product designers who are passionate about growing communications and real estate businesses.
We create industry clouds for communications and real estate businesses. Having strong roots in the above two enables us to come in as partners and stay in close collaboration during the whole process digital transformation. We begin with clarifying client’s vision and planning the transformation journey. Once the course is set, we dive into implementing solutions that supercharge the business growth.
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